TERMS AND CONDITIONS
All tickets are non-refundable. If you are unable to attend this event, a replacement delegate may be sent in your place at no extra charge. We do not provide refunds, credit notes or rollover to future events.
All listed speakers are confirmed – however, sometimes life events such as illness or death in the family prevent speakers from making it at the last minute. Speaker cancellations do not affect the cancellation policy. Purchase of a ticket indicates that you have read and agree to comply with this cancellation policy.
VI Conferences is not responsible for any loss or damage as a result of any speaker or program substitution or alternation, or the postponement or cancellation of an event. We suggest you consider investing in travel insurance, in case an extenuating event prevents you from attending.
Payment is required either at the time of booking or within 7 days of an invoice being issued. If you are booking within 7 days of the event start date, payment is required at the time of booking. No admittance will be granted where payment has not been received in full.
Only one discount is permitted per booking. Discounts cannot be applied retrospectively.
A credit/debit card processing fee of 1.5% applies to purchases by credit or debit card, and 1.7% for AMEX. The credit/debit card processing fee factors in a variety of costs, including expenses associated with providing a secure payment gateway, Payment Card Industry compliance, hosting, fraud, pre-payment risk mitigation, and the costs associated with processing credit and debit card payments. The credit/debit card processing fee is calculated as a percentage rate of the ticket price only, excluding any service/delivery fees.
Collection of Information
Whenever we collect personal information from you we will do so in a lawful and fair way. We will also advise you how and where to contact us. If we collect the information from a third party we will take reasonable steps to advise you of that collection promptly. We will tell you why we are collecting the information and the third parties to whom we usually disclose that information. If you do not wish to provide the information we request, we will tell you what impact this will have.
We will only disclose personal information in accordance with the Act. This means that it will be disclosed if:
· we told you when collecting it that it would be disclosed for that purpose or for a related purpose that you would reasonably expect;
· we have your consent;
· it is part of business assets which we are selling;
· we are required by law to disclose it; or
· it is otherwise permitted under the Act
We will provide you with a low-cost way of contacting us if you wish to opt out from receiving further marketing offers. In accordance with the Act, direct marketing offers will contain an opportunity to opt out.
VI Conferences uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow VI Conferences to make our sites more responsive to your needs, by delivering a better and more personalised experience to you. The cookies are typically stored on your computer’s hard drive and are used by VI Conferences to help track your clicks as you go through the pages within one of our Web sites. This allows registered users to avoid reentering information upon every new visit to our sites. VI Conferences may also use the information obtained through cookies to refine our marketing strategies, such refinement may include sharing such non-PII information with third party marketing and analytic providers (i.e. Google, etc.).
Quality of Information
We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date.
We are committed to protecting your privacy and will take reasonable steps to ensure that the information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure.
Access to Information
You can access your personal information upon request. However, there are occasions when this access may be denied under the exemptions contained in the Act.
Availability of Policy
This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.