Sponsorship & Exhibition Enquiries

Please complete the form below and our Sponsorships team will be in touch.

Customer Service & Ticketing Enquiries

Please check the FAQ’s below before completing the form below.


Presentation Recordings

How do I access the festival recordings?
All ticket holders have been sent an email on 25 June 2021, with instructions on how to access the Digital Health festival online viewing of the presentations recordings. You have until 30 September 2021 to view the festival recordings.

Please check your spam/junk folders if the email is not in your inbox.

I missed buying a ticket to the festival, can I still have access to the recordings?
Missed our live virtual festival but still want access to the recordings? No problem, you can purchase a ticket now and still get online access to all the presentations recordings.

Festival Information

When will the Digital Health Festival be held?
The Digital Health Festival 2020 will be held over two consecutive days, 1 – 2 June 2021, online using the virtual event platform – Hopin. The virtual Festival gives delegates access to top speakers from Australia and around the world from the comfort and safety of their home or workplace.  

What Time Will the Virtual Festival Start And Finish? 
The festival will run from 08:45 – 17:00 AEST on both Tuesday 1 and Wednesday 2 June 2021

Plus, on Monday 31 May 2021 you can login to the event platform for a day of networking and exploring the virtual expo. 

Can I watch the virtual event in my own time after the event? 
Yes, all paid tickets include post event access to the presentations recordings. An email with a link and information on how to access the video recordings will be sent to attendees.

Can I Network at the virtual event?
Yes, you can network at Digital Health Festival virtual via the dedicated networking area. You will be randomly matched up with other attendees, speakers, sponsors or exhibitors. You can exchange contacts if you like, but no pressure as you will not see who has exchanged contacts with you until after the event finishes. You cannot be matched with the same person twice! 

You can login to the event platform on Monday 21 June to start networking early with other attendees, sponsors and exhibitors. You can request 1:1 video meetings via the private chat function.

Registration Information

Can I register for someone else? 

No – you can’t register on behalf of someone else. Each attendee will need to register for their own ticket, and create their personal profile in our event platform Hopin, save a password so they can login in future to access the live event. 

How Can I Obtain A Copy Of My Invoice/Receipt?  
If you require a tax invoice/receipt for Digital Health Festival 2021, please use the contact form above to request this. Please include your name, email, company name and Hopin receipt number. Please note that during busy periods this can take up to 3 weeks to process.

Ticketing Terms & Conditions and Privacy Policy
View our Ticketing Terms & Conditions and Privacy Policy.

I Can No Longer Attend the Festival, Can I Get a Refund? 
Under our ticketing terms and conditions all our tickets are non-refundable. As a not-for-profit organisation, we do not have the capacity to change our refund policy at this time. Thank you for your understanding. 

Bulk Ticket Purchases
We can assist with
 bulk ticket payment option for organisations purchasing 20+ tickets where you would pay in bulk and be sent a prepaid registration link for your staff to access and create their personal Hopin profiles and registrations. A 20% discount applies to purchases of 30+ tickets. Please use the contact form above to request more information.

Hopin Information

Hopin Compatibility
Currently Hopin events are compatible with Desktop (web) on the following browsers. 

  • Google Chrome Mozilla Firefox 
  • Other independent browsers that accept webRTC technology may be compatible. 
  • Safari is not fully compatible for video. 
  • Explorer/Edge is not compatible. 

Hopin Profile 
We highly recommend that you complete your Hopin profile – think of this as your business card, it is what attendees will see, so add:   

  • Your photo  
  • Your headline – should be as simple as job title, company name 

Can I join a Hopin event from a mobile device?
Hopin’s web app is now available on mobile devices!  You can now attend a Hopin event from your phones and tablets with limited functionality. You can view the Stage, view Sessions, view Expo, chat, and use the Networking features of your event. Note: You will not be able to join interactive sessions on camera from a mobile device.

Hopin Troubleshooting 

Hopin Delegate Registration & Navigation
Need help with your registration, updating your Hopin profile or just want to familiarise yourself with the Hopin platform in preparation for the virtual event, then watch this short video.